Universal Passenger Processing System and Self-Service Kiosk Solution
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Available: April 29th, 2026
Pre-Proposal Conference: May 6th, 2026
Deadline for Questions: May 21st, 2026
Proposals Due: May 29th, 2026
Anticipated Contract Award: June 5th, 2026
Implementation & Testing: June 5th, 2026 – September 30th, 2026
Fully Operational: October 1st, 2026
Final Acceptance: October 15th, 2026
QUESTION DEADLINE
Issuing Agency
Salt Lake City Department Of Airports
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The agency seeks a vendor to provide a universal passenger processing system and a common use self-service kiosk solution for an airport environment. The project encompasses implementation, support, deliverables, and all operational aspects for the replacement of the current system, with a focus on delivering a complete, turn-key solution. The solution may be cloud-based (SaaS) or on-premises and should leverage existing hardware whenever possible.
Scope includes software replacement, provision of kiosk workstation hardware as needed, full implementation services (including integration, testing, training, and cutover support), licensing, warranty, and ongoing maintenance. The selected vendor will provide 24/7/365 technical support governed by a multi-tiered service level agreement with clear response and resolution metrics. Additional responsibilities include project management, coordination, system configuration, interface development, end user (airlines) training, technical support training, reporting, and train-the-trainer programs. All sensitive data hosted on the system must comply with applicable policies, procedures, and industry standards.
A pre-proposal conference is scheduled for May 6, 2026, and all questions are due by May 21, 2026. The contract duration will be three years.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.