Unified Endpoint Management Solution

Overview

IT Support, Hardware & Networking

Philadelphia, Pennsylvania, United StatesPosted 28 days agoDeadline: May 8th, 2026

Fit Score

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SUMMARY

Seeking a provider for a unified endpoint management solution covering the full lifecycle of iPad devices and support services in a large, 24/7 transit environment.

KEY REQUIREMENTS

Must have experience delivering fully outsourced UEM services in large public-sector or critical infrastructure environments
Must have experience supporting frontline, shift-based workforces at scale, with 1,000+ devices preferred
Must provide end-to-end device lifecycle management including procurement, enrollment, deployment, support, refresh, and decommissioning
Must provide direct Service Desk support for frontline users as the single point of contact
Must be able to perform remote remediation and on-site support at depots and major people centers
Must have at least three relevant case studies in public-sector, transit, or critical operations environments

BUDGET

Estimate

$250,000 – $750,000

TIMELINE

Questions due by April 24th, 2026.

EOI response document due by May 8th, 2026.

QUESTION DEADLINE

April 24th, 2026

Issuing Agency

Southeastern Pennsylvania Transportation Authority

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking a unified endpoint management (UEM) solution focused on providing complete device lifecycle management for corporate-owned iPad devices. The selected provider will operate UEM platforms in a 24×7, mission-critical transit environment and offer direct Service Desk support to frontline users. The scope of work includes managing cellular service providers, enforcing cybersecurity, authentication, and Data Loss Prevention (DLP) controls, and integrating all operational activities with the agency's IT Service Management platform (ServiceNow).

Service providers are expected to demonstrate expertise in UEM managed services within large public-sector or critical infrastructure settings, ideally supporting frontline, shift-based workforces at a scale of 1,000 or more devices. Responsibilities include procurement, enrollment, deployment, support, refresh, and decommissioning of devices, with a focus on zero-touch enrollment and complete asset traceability. Providers must also manage cellular service activities, monitor usage and costs, and provide immediate cellular suspension for security or offboarding events. The contract period will be one year.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.