Two-Way Texting Messaging Platform
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
RFI Publication Date: March 4th, 2026
Deadline for Inquiries: March 11th, 2026
KEMI Response to Inquiries: March 18th, 2026
Deadline for Submission of RFI Responses: April 15th, 2026, 10:00 A.M. Eastern Time
Virtual Interviews/Demonstrations (Optional): May 4th-8th, 2026
QUESTION DEADLINE
Issuing Agency
Kentucky Employers' Mutual Insurance
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The organization is seeking a vendor to provide a two-way texting messaging platform to enhance communication with claimants and policyholders. The platform must integrate with Origami Risk, the current policy and claims operating system, to facilitate automated text triggers based on examiner-entered dates. Incoming texts should either trigger tasks or notifications in Origami, or require examiners to monitor the messaging platform directly.
The solution must support routing incoming texts, photos, and documents directly into ImageRight, the document management system. It should enable system-level push of text logs and received images back into Origami Risk as notes or files. The platform must allow a single conversation thread to include a claimant, a nurse case manager, and an examiner, and offer translation features for non-English speaking recipients. Additional requirements include exporting certified text logs for legal discovery with timestamps and metadata, configuring retention of text logs according to record retention policy, and providing managerial oversight for conversation threads for quality control.
Questions regarding this RFP must be submitted by March 11, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.