Telephone System Replacement Services
Overview
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SUMMARY
DESCRIPTION
The county is seeking a vendor to provide telephone system replacement services. The replacement system must support complex call handling, automated call distribution (ACD), call queues, paging, and emergency and life-safety integrations.
The system must support departmental scenarios and 19 existing ACD queues, including auto attendants and call queues. It must also provide call recording with governance, retention, security, and audit controls, along with reporting and analytics for agents, queues, telephone numbers, and abandoned-call follow-up.
An optional pre-bid meeting is scheduled for August 17, 2026, and questions must be submitted by August 19, 2026. The contract period will be one year.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 1, 2026.
- Who is a good fit for this opportunity?
- Telecommunications and unified communications provider with telephone system replacement experience
- Expertise supporting ACD, call queues, auto attendants, paging, and call recording
- Experience integrating communications systems with emergency and life-safety platforms
- Demonstrated ability to deliver reporting, analytics, governance, retention, and audit controls
- Capacity to support complex departmental deployments and multiple existing ACD queues
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.