Telephone and Video Call System

Overview

IT Support, Hardware & Networking

San Antonio, Texas, United States; El Paso, Texas, United States; Edinburg, Texas, United States; Giddings, Texas, United States; Harlingen, Texas, United States; Mart, Texas, United States; Brownwood, Texas, United States; Gainesville, Texas, United StatesPosted about 2 months agoDeadline: April 6th, 2026

Fit Score

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SUMMARY

Seeking a provider for a secure telephone and video call system with comprehensive security controls and documentation, supporting a two-year contract in Texas.

KEY REQUIREMENTS

BUDGET

Estimate

$500,000 – $2,000,000

CONTRACT DURATION

60 months

TIMELINE

Issue solicitation: March 17th, 2026

Deadline for Submission of Questions: March 25th, 2026

Deadline for TJJD to submit Vendor Q&A: March 27th, 2026

Deadline for Submission of Proposals: April 6th, 2026

Complete Evaluation and Review of Proposals: April 27th, 2026

Execute Contract: May 8th, 2026

Commence Services: May 10th, 2026

QUESTION DEADLINE

March 25th, 2026

Issuing Agency

Texas Juvenile Justice Department

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency seeks a vendor to provide a comprehensive telephone and video call system that incorporates robust administrative, technical, and physical security controls tailored to the system’s data classification, criticality, and business operations. The solution provider must present documented evidence of security controls through established policies, procedures, and technical configurations.

Requirements include submission of a current and valid system security plan (SSP), recent risk assessments, penetration testing reports, and all supporting documentation upon request. The vendor must also address access control, workforce awareness and training, data protection, ongoing system maintenance, and implementation of protective technologies.

Additional expectations involve detailed response planning, communication protocols, system analysis, incident mitigation strategies, and continuous improvements. Asset management, governance documentation, supply chain risk oversight, and consistent enforcement of confidentiality, system integrity, least privilege, and role-based access controls are essential. The anticipated contract term is two years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.