Technology Infrastructure Strategy and Operations Master Plan Service

An agency in Ontario is seeking a qualified vendor to develop a comprehensive Technology Infrastructure Strategy and Operations Master Plan. This Master Plan will guide the agency's long-term technology vision as well as its daily operational needs, with a particular emphasis on supporting multi-campus delivery across Inuit Nunangat. The solution must enable hybrid and land-based learning, reflect Inuit self-determination in technology governance, and be responsive to the unique realities of remote and low-bandwidth communities.

The scope of work includes creating a phased roadmap for technology infrastructure encompassing centralized and remote campus networks, data systems, and security frameworks. The selected proponent will be responsible for recommending standards and governance practices for enterprise systems, classroom technologies, and digital services, ensuring they are accessible in Inuktitut and other languages. In addition, the service provider will develop costed operational plans that address staffing models, training requirements, resource needs for both centralized and community-based sites, and strategies for digital literacy and accessibility.

Further requirements include designing an integrated network and systems architecture (wired, wireless, satellite, and cloud), defining roles and service delivery models for centralized and distributed operations, and establishing risk management and continuity strategies. The plan should identify opportunities for innovation, sustainable practices, and strategic partnerships with governments, telecom providers, and northern communities, all anchored in guiding principles rooted in Inuit knowledge, digital sovereignty, and self-determination.