Technical Support Services

Overview

IT Support, Hardware & Networking

Boston, Massachusetts, United StatesPosted 9 days agoDeadline: June 5th, 2026

Fit Score

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SUMMARY

Boston government authority seeks a one-year vendor for Level 1 technical support services, including Microsoft 365 and identity management assistance.

KEY REQUIREMENTS

Must have experience providing managed Microsoft Entra ID (Azure AD) and Microsoft 365 support services
Must have the ability to support public sector, quasi-government, or regulated organizations
Must provide references for similar engagements
Must maintain staff with appropriate Microsoft certifications or demonstrated equivalent experience

BUDGET

Estimate

$50,000 – $150,000

TIMELINE

Release of RFP: April 27th, 2026

Questions due: May 18th, 2026

Questions with answers posted: May 25th, 2026

Proposals due: June 5th, 2026

Interviews of top applicants: Week of June 22nd, 2026

Notification of award: Week of June 29th, 2026

QUESTION DEADLINE

May 18th, 2026

Issuing Agency

Massachusetts Clean Energy Technology Center

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in Boston, Massachusetts is seeking a vendor to provide comprehensive technical support services. The scope of work includes Level 1 operational support for identity services, such as user provisioning and de-provisioning, group membership and role assignment changes, password resets, and basic identity access troubleshooting under governance.

Additionally, the vendor will provide Level 1 support for Microsoft 365. Responsibilities include managing permissions and access to SharePoint, Microsoft Teams, Teams channels, and Microsoft 365 groups, as well as providing access to shared mailboxes and distribution lists. The contractor will assist with onboarding and offboarding processes, user computer provisioning and configuration, account creation and deactivation, and asset recovery for departing staff. Support for Microsoft Teams Phone and basic troubleshooting of calling issues is required, along with monitoring Microsoft 365 service health and coordinating escalation to Microsoft when necessary.

The contract duration will be for one year. All questions regarding this solicitation must be submitted by May 18, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.