Student Success Platform and Implementation Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
CUNY issues RFP: May 4th, 2026
Submission of Written Questions Due Date 1: May 15th, 2026
Submission of Written Questions Due Date 2: June 2nd, 2026
Proposal Submission Due Date and Time: June 23rd, 2026
Project Kickoff Meeting: Within 10 business days of contract execution
Pilot Go-Live: 2026
University-Wide Phased Rollout: 2027
Final Platform Acceptance: 2027
QUESTION DEADLINE
Issuing Agency
The City University Of New York
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A prominent university system in New York is soliciting proposals for the provision of a comprehensive, scalable Student Success Platform and related implementation services. The goal is to support holistic student engagement, proactive intervention, and institutional coordination across twenty-five colleges, serving over 230,000 students. The desired platform should advance the agency's mission to promote student retention, persistence, timely degree completion, and equitable outcomes.
The solution must enable identification of at-risk students, coordinated support services, and empower faculty, advisors, and student affairs professionals with timely, actionable insights. Key functionalities include streamlined and integrated success tools such as advising, case management, early alerts, success planning, and multi-channel communication in a secure, accessible, user-friendly environment. The platform must operate in a secure, multi-tenant configuration providing central data governance with cross-campus analytics and policy controls, while allowing individual campus customization.
Integration with systems such as PeopleSoft, Brightspace, Workday, and other institutional tools is required, relying on industry-standard protocols. The interface should be mobile-responsive and student-centered, providing personalized guidance, nudges, and progress tracking. Additional requirements involve real-time risk response, coordination of cross-functional support, targeted student engagement, strong privacy/security/accessibility standards, support for research and continuous improvement, and enhanced faculty engagement. The contract period will be five years.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.