Social Media Monitoring Tool

Alberta, Canada is seeking a vendor to provide a comprehensive social media monitoring tool that supports multi-platform management, real-time monitoring, and advanced reporting capabilities. The required solution must be a fully developed, production-ready tool that offers all features described in the specification, including a role-based permissions system.

Key requirements include access to all major social media platforms whose APIs allow such integration, enabling content scheduling and posting for platforms like Facebook, Instagram, X (Twitter), YouTube, and LinkedIn. The tool should allow users to manually hide or delete comments directly from its interface, categorize social media content through data tagging and filtering, and support saved social media listening searches that gather near real-time data. Additional functionalities include viewing full previews of text, image, or video content without needing to log into the respective platforms, generating detailed reports and real-time alerts for issue management, providing an intuitive user experience, and managing document workflow related to social media management.

Vendors should also be prepared to assist with data conversion and migration from existing systems, where applicable. All questions regarding the proposal must be submitted by January 8, 2026.