ServiceNow Solution

Overview

Software, Web & Mobile Development

Boston, Massachusetts, United StatesPosted 2 months agoDeadline: March 24th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Seeking a vendor to implement a ServiceNow solution with controlled GenAI content creation, brand alignment, and robust oversight for a Massachusetts agency.

KEY REQUIREMENTS

Maintain a resale agreement with ServiceNow during the term of the Master Service Agreement
Assist in the resale of ServiceNow products and services
Provide services related to the management and invoicing of orders placed under the MSA
Pricing must be valid and fixed for at least 3 years following execution of the Enterprise Agreement
Bidders must be ServiceNow certified

CONTRACT DURATION

36 months

TIMELINE

RFQ Posted: March 3rd, 2026 at 3:00PM

Bidder Questions Due: March 11th, 2026 at 3:00PM

Commonwealth Responses posted to COMMBUYS (estimated date): March 17th, 2026 at 3:00PM

RFQ Response Due: March 24th, 2026 at 3:00PM

Notice of Apparent Successful Bidder(s) posted (estimated date): April 10th, 2026 at 3:00PM

QUESTION DEADLINE

March 11th, 2026

Issuing Agency

Executive Office of Technology Services and Security

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The Agency is seeking a vendor to provide a ServiceNow solution that incorporates the use of Generative AI (GenAI) for automated content creation, strictly adhering to Agency brand guidelines. All GenAI-generated content must be reviewed and approved manually by the contractor prior to any publication, distribution, or business use.

The contractor will be responsible for implementing robust quality control measures, regularly monitoring the GenAI system for compliance, and providing mechanisms to allow Agency oversight, including human intervention to override GenAI functionality if necessary. For any GenAI systems or models developed under this contract, the Agency must be able to oversee development and testing processes.

Questions must be submitted by March 11, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.