ServiceNow Software Provision

Overview

Software, Web & Mobile Development

Albany, New York, United StatesPosted 25 days agoDeadline: May 4th, 2026

Fit Score

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SUMMARY

Contract opportunity for a one-year provision of ServiceNow software licenses and modules to support IT service management via a cloud-based XaaS model.

KEY REQUIREMENTS

BUDGET

Estimate

$1,500,000 – $3,000,000

CONTRACT DURATION

12 months

TIMELINE

IFB Release Date: April 13th, 2026

Bid Response Submission Due Date: May 4th, 2026

Issuing Agency

New York State Office Of Information Technology Services

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization is seeking a vendor to provide ServiceNow software to support their IT service management (ITSM) needs. The engagement will utilize ServiceNow as the primary platform for ITSM, delivered through a cloud-based 'Anything as a Service' (XaaS) model.

Required components include the ServiceNow Now Platform App Engine for IT service management, Integration Hub Professional v3 for transaction processing, ITOM Cloud Accelerate, Business Stakeholder User v4 licenses, and legacy grandfathered custom tables. Integration and licensing for these modules are essential parts of the engagement.

The contract will be awarded for a one-year period, with vendors expected to deliver all the necessary ServiceNow products and associated modules for seamless ITSM operations.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.