ServiceNow Program and Managed Services Partner

Overview

IT Support, Hardware & Networking

White Plains, New York, United StatesPosted 9 days agoDeadline: May 22nd, 2026

Fit Score

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SUMMARY

A New York government agency seeks a ServiceNow managed services partner to provide ongoing support, advisory, integrations, and platform optimization for IT and HR functions.

KEY REQUIREMENTS

Must possess relevant experience in ServiceNow platform management
Must be able to provide comprehensive operational and advisory support for ServiceNow modules
Must be able to maintain platform stability through regular patches and major upgrades
Must be able to support CMDB accuracy and ecosystem integrations
Must be able to provide strategic guidance, roadmap development, and governance
Must meet 30% MWBE participation goal
Must meet 6% SDVOB participation goal
Must be able to participate in the bidding process via Ariba

BUDGET

Estimate

$450,000 – $1,500,000

CONTRACT DURATION

36 months

TIMELINE

Due Date: May 22nd, 2026

Issuing Agency

New York Power Authority

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in New York is seeking a partner to provide comprehensive ServiceNow program and managed services. The selected vendor will deliver ongoing advisory services to ensure that agency processes align with current and future standards. Responsibilities include developing tailored solutions for stakeholder needs, implementing timely ServiceNow support and upgrades to maintain operational efficiency, and creating a roadmap for the platform and its modules to support future growth and innovation.

Key service areas encompass IT Service Management, IT Asset and Configuration Management, Program Management and Advisory, Vulnerability Response, Knowledge Management, and Human Resources Service Delivery. The partnership will focus on maximizing ROI, improving operational efficiency, enhancing end user and employee experience, maintaining accurate asset data, ensuring compliance, and optimizing reporting to reduce risk and improve cost control. Additional duties involve system administration (including user management, discovery, integrations, and upgrades), management of knowledge articles and workflows, support for HR onboarding and case management, and future integrations with platforms such as Intune, VMware vCenter, Azure, AWS, Tenable, and OpManager.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.