ServiceNow Managed Platform Services
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Pre-Proposal Meeting: April 30th, 2026
Deadline for written questions: May 8th, 2026
Proposal due date: May 19th, 2026
QUESTION DEADLINE
Issuing Agency
Metropolitan Council
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A vendor is sought to provide comprehensive managed services for a ServiceNow platform under a three-year managed service partnership. The selected vendor will be expected to enhance the organization's ServiceNow operations, applying both industry and ServiceNow best practices to optimize and innovate business processes.
Responsibilities include delivering ongoing advisory services to align company processes with evolving standards, creating solutions for stakeholder needs, ensuring timely support, implementing upgrades for operational efficiency, and developing a strategic roadmap for both the entire platform and individual ServiceNow modules. Specific tasks involve system and user administration, IT Operations Management (discovery, service mapping, MID servers), upgrade and enhancement implementation, integration development, and support for mobile and agent apps.
The managed services scope further encompasses IT configuration and asset management, program management and advisory, vulnerability response management, knowledge management, and Human Resources Service Delivery within ServiceNow.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.