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Service Obligation Loan Repayment System Modernization

Overview


Business Systems (ERP, CRM & POS)
Maryland, United StatesPosted about 2 months agoDeadline: March 31st, 2026

Fit Score


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SUMMARY


The agency requests information on modernizing and enhancing its Service Obligation Loan Repayment system, focusing on improved automation, integration, and compliance features.

KEY REQUIREMENTS


BUDGET

Estimate

$1,000,000 – $5,000,000

CONTRACT DURATION


60 months

TIMELINE


RFI Issue Date: March 3rd, 2026

Closing Date and Time for Responses: March 31st, 2026, 3 PM Eastern

Issuing Agency


Maryland Higher Education Commission

Organization overview and procurement intelligence available on paid plans.

DESCRIPTION


The agency is seeking information from vendors to modernize and enhance its Service Obligation Loan Repayment (SOLR) system. The objective is to procure a modern, secure, and scalable system for tracking and managing scholarship service obligations, with improved integration to agency systems, greater automation, enhanced reporting, and strengthened compliance monitoring.

Key system functionalities include an automated pre-notice system, pre-notice tracking reports, automated service questionnaire notices, automated monthly status and repayment reports, real-time status maintenance, and automated notifications for form submissions and repayment status changes. Additional requirements include student tracking spreadsheets with snapshots, a comprehensive internal audit module, and automated review status notifications.

Vendors are encouraged to propose SaaS, hosted, hybrid, or on-premises solutions, clearly stating all deployment assumptions. The modernization aims to reduce manual intervention and minimize implementation time, cost, and operational risk. The anticipated contract period is five years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.

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