Service Delivery Transformation Services

Overview

IT Support, Hardware & Networking

Washington, District of Columbia, United States; Alexandria, Virginia, United States; Hyattsville, Maryland, United StatesPosted 2 months agoDeadline: March 31st, 2026

Fit Score

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SUMMARY

Opportunity to transform IT service delivery and operations for a government authority in Washington, DC through digital modernization and asset management.

KEY REQUIREMENTS

BUDGET

Verified

$103,630

CONTRACT DURATION

84 months

TIMELINE

Open Date: March 2nd, 2026

Pre-Proposal Conference Date: March 10th, 2026

Question Due Date: March 17th, 2026

Proposal Due Date: March 31st, 2026

Base period of performance for Tasks 1-9: 3 years from Notice to Proceed.

Option Year 1: Operating and Maintenance support for 1 year after completion of Tasks 1-9.

Option Year 2: Operating and Maintenance support for 1 year after Option Year 1.

Option Year 3: Operating and Maintenance support for 1 year after Option Year 2.

Option Year 4: Operating and Maintenance support for 1 year after Option Year 3.

QUESTION DEADLINE

March 17th, 2026

Issuing Agency

Washington Metropolitan Area Transit Authority

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in Washington, DC seeks a vendor to deliver service delivery transformation services to modernize IT operations, replacing legacy systems and paper-based processes with an integrated digital platform. The scope includes implementing a modern service desk featuring self-service capabilities and an intuitive interface for support requests related to digital modernization, payroll, and human capital management.

The selected vendor will be responsible for providing real-time dashboards and analytics to enhance IT service delivery and improve customer satisfaction, as well as deploying a comprehensive system for tracking and optimizing physical IT assets across their lifecycle. Additional requirements include simplifying onboarding and offboarding processes for employees and contractors and establishing a configuration management database as a system of record for all configuration items.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.