RFI for Student Engagement, Communications, and Case-Management Platform

An organization in New York is seeking information regarding platforms designed for student engagement, communications, and case management, specifically to support the admissions and applicant lifecycle. The desired platform should facilitate each stage of the process, including inquiry, application, decision-making, enrollment, and commitment, through a scalable, secure, and accessible solution capable of handling high volumes and multiple campus workflows.

The platform must accommodate role-specific experiences for admissions staff, counselors, administrators, and students, while supporting central governance, comprehensive reporting, and oversight. Required features include engagement analytics, operational insights such as volume and response trends, workflow automation, and seamless communication across channels like email. Integration with existing CRM and data systems, as well as robust case intake, routing, tracking, and resolution capabilities, are essential for operational efficiency.

Solutions should provide dashboards, administrative controls, and role-based access while enabling enterprise-level admissions communications and engagement. Questions regarding this opportunity must be submitted by January 27, 2026.