RFI for Social Media Monitoring solution

A Washington agency is seeking a qualified vendor to provide a unified social media monitoring and content scheduling solution. The desired platform should centralize social media monitoring, content publishing, audience engagement, and analytics reporting across all supported platforms. The goal is to enhance operational efficiency, enable rapid responses to public inquiries, and offer actionable insights to inform and measure strategic communication efforts.

Key requirements include AI-assisted content creation capabilities, comprehensive monitoring of public comments and messages across established and emerging networks (such as Facebook, Instagram, LinkedIn, X, YouTube, and Bluesky), and an integration plan for future platforms. The selected solution should offer robust analytics, including multi-channel comparative reports, Boolean search functions, sentiment analysis, trend tracking, and audience insights. Proactive system notifications and high-quality customer support are also essential deliverables.

The vendor must provide access to training workshops, learning resources, and regular account reviews with strategic recommendations. The contract period for this engagement is three years. All questions related to this opportunity must be submitted by December 15, 2025.