RFI for Social Media Listening Tool System
Overview
Fit Score
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SUMMARY
DESCRIPTION
An organization in Washington, DC is seeking to procure a social media listening tool system to support industry tracking initiatives. The desired platform must enable unrestricted access to both live and historical data from multiple social media networks, including Reddit and X (formerly Twitter), ensuring comprehensive monitoring and aggregation through a single, integrated dashboard.
Key requirements for the system include the ability to visually represent data trends, provide counts of mentions, perform sentiment analysis, identify trending topics such as popular hashtags and frequently shared URLs, and highlight leading content creators by reach, mentions, and followers. The tool must utilize AI technology to deliver concise summaries or detailed insights derived from aggregated content, supporting both predefined and on-demand searches.
Additionally, the selected vendor will supply comprehensive social media listening reports, including AI-generated insights and topic-specific mention volumes. Training support is also required, featuring virtual presentations on system access, key features, and functions to optimize reporting and achieve project outcomes. The contract is set for a one-year engagement.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.