RFI for Recreation Management and Point of Sale System

An organization in Georgia is seeking information from vendors regarding an integrated recreation management and point of sale (POS) system to support multiple facilities. The desired system must handle a high volume of simultaneous transactions, including both in-person POS sales and online registrations, while maintaining strong performance and reliability.

Key requirements include a back-office management platform for staff, a public-facing web portal for customers, and integrated POS functionality usable across all facilities. Core capabilities must cover program and activity registrations, membership management, facility rentals and reservations, retail sales, admissions, and support for both in-person and online payment processing. The solution should capture customer information at entry or service points, record visit history, store usage statistics, generate management and statistical reports, and ensure secure storage and retrieval of all data.

Staff access must allow creation and management of programs—including support for detailed descriptions, schedules, pricing structures, flexible pricing rules, real-time roster tracking, waitlists, and simultaneous registrations from both internal and public-facing interfaces. The POS module must process retail sales, track inventory, and manage admissions, rentals, and activity registrations, with compatibility for modern POS hardware such as touchscreen terminals, barcode scanners, EMV/NFC card readers, receipt printers, and cash drawers. Efficient sales processing, returns, and voids across multiple users and locations are also essential.