RFI for Knowledge Management System

Document published on March 26th, 2026.

Response date for RFI is April 9th, 2026.

Kickoff Meeting within 5 calendar days of Contract start.

Transition Plan due within 7 calendar days following the Kickoff Meeting.

Warehouse/storage facility to be provided within 15 calendar days of Contract start.

Beta testing environment to be established within 10 calendar days of website asset delivery.

Incident response plan due within 30 calendar days of any performance period start.

Operational policies and procedures due within 60 calendar days of Contract start.

Draft system architecture, information architecture, and visual design system due within 60 calendar days of Contract start.

License and authority for www.hudexchange.info to be secured within 30 calendar days of Contract start.

Draft Product Roadmap due within 45 calendar days of Contract start.

Draft plan for Platform Extensibility (PEP) due within 90 calendar days of Contract start.

System architecture and tooling for external application integration to be established within 180 calendar days of Contract start.

Provisional Authority to Operate (ATO) documentation due within 180 calendar days of Contract start.

Full system deployment with new architecture and design within 330 calendar days of Contract start.

HUD Exchange Mura system to be decommissioned within 330 calendar days of Government approval of Contract start.

Domain migration to www.HUD.gov subdomains within 120 calendar days of receiving notice of readiness.

The organization seeks information from vendors regarding the development and modernization of a knowledge management system to support housing and community development research and program implementation. The selected contractor will be responsible for operating and maintaining existing systems (HUD User and HUD Exchange/HUDx), migrating these systems to HUD’s cloud infrastructure, and consolidating the PD and R systems into a single, unified knowledge management platform.

The solution should implement a consistent information architecture and design system, support migration to a new subdomain, and extend current authority to operate (ATO) boundaries to encompass the new solution. Additional responsibilities include developing print and electronic content for outreach, publications, and communications, managing warehousing and order fulfilment, expanding distribution channels, and enhancing stakeholder engagement.