RFI for Customer Service Request Management System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
The state of Washington is seeking information from vendors regarding a cloud-based, scalable customer service request management system. The envisioned platform will serve as a unified, multi-channel solution, enabling residents, businesses, and visitors to report non-emergency issues, request services, and access city information through a centralized portal. The system should provide advanced analytics, real-time dashboards, and integration with existing agency work management systems.
Key requirements include multi-lingual support, equitable access, and enhanced customer engagement through AI-driven, omnichannel tools. The platform is expected to facilitate cross-departmental integration using modern APIs and event-driven architecture. Additionally, the solution should offer public-facing dashboards and support open data initiatives to promote transparency and community trust. The contract term is anticipated to be one year.