RFI for Access-On-Demand Providers Services and Solution
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SUMMARY
DESCRIPTION
A Colorado-based agency is seeking information from qualified vendors regarding access-on-demand provider services and solutions to support its federally mandated paratransit service, Access-a-Ride. The organization is interested in alternative transportation solutions that can enhance its mass transit offering for individuals requiring accessible transit options.
Vendors are invited to provide details about their experience in developing, maintaining, and operating accessible booking platforms for on-demand transportation services. The agency is particularly interested in fully accessible customer booking systems, including mobile applications compatible with both Android and iOS platforms, as well as web-based online booking portals. Additionally, solutions should offer concierge assistance or support options for riders who may face challenges when booking or managing rides through digital platforms.
This request aims to gather comprehensive information on on-demand transit service models and accessible technology platforms to inform future service improvements and potential procurement.