Rest Area Electronic Feedback System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Date Posted: March 17th, 2026
Questions Due: March 30th, 2026 at 2:00PM Central Time
Proposals Due: April 16th, 2026 at 2:00PM Central Time
Anticipated Contract Term: July 2026 to June 30th, 2031
QUESTION DEADLINE
Issuing Agency
Minnesota Department Of Transportation
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The state seeks a vendor to provide a comprehensive electronic feedback system for rest area facilities over a five-year period. The system is required to collect, store, analyze, report, and export real-time electronic customer feedback, supporting multiple methods for users to submit their input.
Feedback must be accepted via SMS or text messaging, voice call (including cell, VOIP, and landline), smartphone or web-enabled devices, and computers with internet access. The platform will utilize Quick Response (QR) codes for easy access through mobile devices and support interaction via either a computer-generated agency female voice with natural speech or pre-recorded voice recordings.
Survey responses in both English and Spanish must be supported and integrated within the same reporting interface. The system must securely store all customer responses throughout the contract's duration and provide robust analysis tools allowing users to separate, filter, and analyze collected data through a web-based interface.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.