Request Management System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
The City of Asheville, North Carolina, is seeking vendors to provide a request management system for use across various city services. This system should be modern, user-friendly, and efficient, supporting community members in submitting, tracking, and managing service requests.
The solution must meet accessibility requirements, specifically WCAG 2.1 Level AA standards, ensuring that all residents, including those with disabilities, can effectively utilize the system. The primary objective is to streamline and enhance the way service requests are handled, improving communication and operational efficiency for both community members and city staff.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.