Queue Management System RFI
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
The state of Idaho is seeking information from vendors regarding queue management systems with a range of advanced features. The desired system should provide the capability to post live updates or notices on a public-facing appointment schedule during the user scheduling process. Self check-in options via kiosks are required, allowing customers to register their arrival independently.
The solution should include real-time display boards that show tickets being called to specific counters or windows, complemented by both audio and visual cues to notify customers when and where to proceed. Integration with video calling platforms for virtual appointments is also needed. Additionally, the system should offer data management and analytics capabilities, including the ability to access data for custom report building, track and analyze appointment availability by day and service, and offer a comprehensive analytics dashboard for key metrics.
Vendors interested in providing information are encouraged to ensure that their system addresses these requirements.