Professional Standards Case Management System

Police Scotland is seeking a vendor to provide a professional standards case management system tailored to its operational requirements. The system must enable users to create and amend case records, with comprehensive audit tracking of all transactions. Key features include the ability to record non-UK locations, prevention of duplicate user creation with appropriate prompts, and functionality for timed and general reminders—configurable by system administrators—for object transfers and outstanding actions.

The solution should support the use of template letters, notices, and reports, which can be created manually or automatically and sent electronically or via hard copy, with automated data population where feasible. Robust search capabilities are essential, supporting both simple and complex queries, including combination searches. The system must also provide users with cautionary prompts regarding intelligence handling when searching, and integrate validation checks for all data inputs against Police Scotland's standards, maintaining a register of failed inputs if validation is not met.

In addition, the system must generate exception reports for any data migration failures and outline procedures for managing such exceptions. Users should have the ability to create, rerun, and amend bespoke reports. Overall, the system must deliver reliable performance for all users and support comprehensive audit, reporting, and data validation functions.