Professional Information Technology Network Support Consultant Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
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TIMELINE
Issuing Agency
City Of Pontiac
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A government authority in Pontiac, Michigan seeks a provider for professional information technology network support consultant services. The selected vendor will deliver comprehensive IT support, including system administration, network management, help desk services, hardware and software support, cybersecurity monitoring, and technology consultation. Close collaboration with staff is expected to ensure continuity, security, and efficiency of IT systems.
The vendor should work to enhance operational effectiveness, minimize downtime, and provide technical expertise to address current needs and future technological advancements. Services include managed IT support during standard business hours (Monday–Friday, 7:00 AM – 6:00 PM EST, excluding holidays) and proactive oversight to prevent outages and minimize downtime. Emergency coverage outside standard hours will be billed separately.
Experience with Microsoft Server 2016–2022, Veeam Data Protection, Microsoft Active Directory, and certifications such as CompTIA Server+, Network+, and Security+ are required. The provider must implement service ticket tracking and documentation protocols.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.