Phone System Upgrade Service

Overview

IT Support, Hardware & Networking

Toronto, Ontario, CanadaPosted about 2 months agoDeadline: March 23rd, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

Ontario healthcare organization seeks a vendor for a full phone system upgrade, including assessment, integration, emergency messaging, bilingual support, and high availability.

KEY REQUIREMENTS

BUDGET

Estimate

$100,000 – $300,000

CONTRACT DURATION

60 months

TIMELINE

RFP issued: February 18th, 2026

Deadline for proponent questions: March 4th, 2026

Responses to questions: March 6th, 2026

Bid submission date: March 23rd, 2026

Notification of preferred proponent & contract award date: April 6th, 2026

Target go live: June 1st, 2026

Project completion anticipated within 90-120 days from contract award.

QUESTION DEADLINE

March 4th, 2026

Issuing Agency

Black Creek Community Health Centre

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The agency seeks a vendor to provide comprehensive phone system upgrade services. The selected provider will assess the design and performance of the current phone system, collaborate with agency staff to confirm requirements, and design an integrated solution tailored to those needs.

Responsibilities include sourcing appropriate system components, implementing and thoroughly testing the upgraded phone system to ensure it meets established performance benchmarks, and troubleshooting end-to-end operations. The vendor will also handle the monitoring, replacement, and configuration of related hardware and devices, providing ongoing support for maintenance, ensuring system reliability, scalability, and security.

Key system features must include support for emergency broadcast messaging (automated voice and/or SMS) to staff and designated groups, user mobility, and bilingual operation in English and French. The solution must comply with relevant healthcare privacy and security standards and be backed by a service level agreement guaranteeing at least 99.9% uptime during business hours (excluding scheduled maintenance).

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.