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Phone and Circuit Services

Overview


IT Support, Hardware & Networking
Buchanan, Georgia, United StatesPosted: September 26, 2026Deadline: October 27, 2026

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SUMMARY


A government authority in Buchanan, Georgia is seeking phone and circuit services with dedicated voice connectivity, fiber redundancy, network integration, handset and fax support, call-flow management, and multi-department auto-attendant capabilities.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


RFP Issued: September 25th, 2026

Mandatory MS Teams meeting: October 2nd, 2026

Questions Due by: October 6th, 2026

Answers by: October 13th, 2026

Intent to Respond Due: October 16th, 2026

Sealed Proposals Due: October 27th, 2026

QUESTION DEADLINE


October 6, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Haralson County Board Of Commissioners

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DESCRIPTION


The government authority in Buchanan, Georgia seeks a vendor to provide phone and circuit services, including a dedicated voice circuit independent of the existing fiber connection. The existing fiber circuit will serve as a redundant path. The vendor must provide all devices required to terminate the primary dedicated circuit and maintain a documented redundancy plan.

The selected provider will be responsible for call-flow management and supporting phone-number porting, including preparation of customer service records and local service requests. The provider must coordinate with the authority’s IT provider to configure routers and switches supporting a voice and data network with at least 13 VLANs.

The solution must include customer-premises equipment for quality control and traffic prioritization, support existing handsets or offer a suitable alternative, and include ATA devices to maintain use of the existing analog fax machine. An auto-attendant capability is also required for multiple departments.

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Frequently asked questions


When is the submission deadline?
Submissions are due October 27, 2026. Questions must be submitted by October 6, 2026.
Who issued this RFP?
It was issued by Haralson County Board Of Commissioners. The work is located in Buchanan, Georgia, United States.
Who is a good fit for this opportunity?
  • Telecommunications provider experienced in business voice and circuit services
  • Demonstrated capability delivering redundant voice connectivity and circuit termination equipment
  • Expertise integrating voice services with routers, switches, VLANs, and quality-of-service controls
  • Experience with phone-number porting, customer service records, and local service requests
  • Ability to support legacy handsets and analog fax equipment through suitable adapters or alternatives
  • Strong service continuity planning and documentation capabilities

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