Patient Activation and Engagement Solution

Final questions due by May 1st, 2026.

Proposals due by May 22nd, 2026 at 11:00 A.M.

The Michigan health department seeks a vendor to provide a patient activation and engagement solution with a three-year contract duration. The goal is to establish a seamless, digital-first experience that enables patients to independently book, modify, or cancel appointments through a browser-based interface without the need for login credentials, thus reducing access barriers and optimizing appointment utilization. Scheduling logic must ensure patients are routed correctly based on provider specialty, patient age, and visit type.

The solution should support multi-channel communication, patient preference management, opt-outs, outreach evidence, and response time reporting. High-quality, actionable clinical and social data must be captured before visits to streamline administrative tasks and improve provider-patient face time. In addition, the platform must automate benefits verification and simplify payment processing for patients and billing offices, fostering financial sustainability.

Technical requirements include bidirectional data exchange with NextGen systems (PM, EHR, EDR) via approved methods such as APIs or HL7, with intake data populating discrete medical record fields. Real-time, secure patient-provider connectivity is required, including secure two-way messaging and broadcast capabilities for urgent communications to patient segments (e.g., clinic closures or vaccine information).