Parking Violation Processing and Collection Solution

Overview

Financial, Legal, HR & Staffing

Gloucester, Massachusetts, United StatesPosted 17 days agoDeadline: May 12th, 2026

Fit Score

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SUMMARY

Seeking a solution for managing all aspects of parking violation processing, payment collection, and reporting, including integration with enforcement tools and real-time payment options in Massachusetts.

KEY REQUIREMENTS

Must have a minimum of 5 years of related experience in providing parking ticket management services in the Commonwealth of Massachusetts
Must provide five lightweight handheld ticket-writing devices
Must provide database management system for processing transactions and generating reports
Must be fully compatible with Munis software
Must provide nightly back-ups for at least twelve months
Must provide direct on-line access to the Registry of Motor Vehicles
Must provide two references from clients using Munis
Must submit a statement of Non Collusion
Must acknowledge receipt of all addenda

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

Issued: April 20th, 2026

Questions due by: May 7th, 2026

Opening: May 12th, 2026 at 11:00 a.m.

QUESTION DEADLINE

May 7th, 2026

Issuing Agency

City Of Gloucester

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DESCRIPTION

The municipality is seeking a vendor to provide a comprehensive parking violation processing and collection solution. This system must manage the full lifecycle of parking violation tickets, including recording violations, receiving a variety of payment types, overseeing cash management, managing data entry and processing, and generating both delinquent notices and detailed reports.

Key requirements include support for manual three-part parking tickets issued by police officers and the ability to print exact digital replicas of any ticket. The solution must offer a web portal for real-time payment processing (credit, debit, business or personal check) and a dedicated phone number for credit/debit card payments. Seamless integration with third-party parking vendors is essential for retrieving real-time information on vehicle parking status, including active session and expiration times.

The software must be intuitive and user-friendly, suitable for use by non-technical personnel. The vendor is also expected to provide five lightweight handheld ticket-writing devices, with affiliated equipment and supplies, to city enforcement personnel. These devices should support automated uploading and downloading of ticket data to a central database, supported by a robust state-of-the-art database management system for all transaction processing and required financial and management reporting.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.