Parking Management System and License Plate Recognition Service

An Ontario-based agency is seeking a qualified vendor to provide a comprehensive parking management system combined with license plate recognition (LPR) services. The objective is to modernize and streamline parking operations across three campuses over a five-year period. The system should enhance the experience for students, staff, and visitors, while supporting efficient financial and administrative management.

The scope includes integrated solutions for permit management—such as department guest parking, event parking, campus tour vehicle registration, and multi-use passes—alongside features like e-ticketing, effective communication tools for parkers, advanced administrative controls including permit or account suspension, and user categorization according to employment status. The agency requires a solution that automates manual processes linked to enforcement, reconciliation, pass processing, reporting, and list management, thereby improving accuracy, operational capacity, and service quality.

Key functional requirements involve centralized data management, automated enforcement to reduce missed violations, streamlined workflows, and support for a wide range of permit types and enforcement models suitable for various user groups. The solution should reduce dependence on physical permits and hardware, resulting in lower maintenance costs and improved system reliability. Modern LPR technology is expected to provide enhanced safety, precise occupancy data, transparent customer communications, and actionable reporting for informed long-term planning.