Paratransit Eligibility Software

Overview

Software, Web & Mobile Development

Davenport, Iowa, United States; Bettendorf, Iowa, United StatesPosted 2 months agoDeadline: April 6th, 2026

Fit Score

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SUMMARY

Iowa seeks a provider for accessible paratransit eligibility software to manage applications, staff workflows, and compliance communications, including 24/7 support options.

KEY REQUIREMENTS

Software must manage all aspects of the ADA Paratransit Approval process
Software must allow applicants to submit applications online
Software must allow city employees to process applications and communicate with applicants
Software should have a component for travel training
Software should be web-based and accessible from any computer with internet access
Software must meet Federal standards for website accessibility
System must require medical professional to submit their medical license number
System should have a mechanism for exporting the status of all users and applicants
Software should understand the difference between unconditional, conditional, and temporary eligibility

QUESTION DEADLINE

March 20th, 2026

Issuing Agency

City Of Davenport

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization seeks a vendor to provide paratransit eligibility software designed to intake applications, support staff in eligibility determinations, and facilitate communications with applicants. The solution should enable medical professionals to submit verification, assist staff in scheduling and conducting paratransit eligibility interviews, and record interview and functional assessment outcomes, including transportation coordination if needed. Staff must be supported in making comprehensive eligibility determinations, communicating results to applicants, and informing them of appeal windows, with all determination documentation available to appeals staff.

All software components accessible to applicants must comply with Federal website accessibility standards. Required features include proper color contrast, avoidance of color as sole informational means, alt text on images, captions for videos, and multi-modal navigation—not just mouse-based controls. Vendors should provide a detailed list of available support options and associated costs, including 24/7 emergency support and regular business hour services.

Vendors must submit any questions about the RFP by March 20, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.