Operational Support and Strategic Advisory Managed Services

Overview

IT Support, Hardware & Networking

Manotick, Ontario, CanadaPosted 7 days agoDeadline: May 30th, 2026

Fit Score

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SUMMARY

Seeking a managed services provider for operational support and strategic advisory services related to Microsoft 365 administration, security, and user management.

KEY REQUIREMENTS

Must be a qualified Managed Service Provider
Must provide operational support and strategic advisory services for Microsoft 365
Must have experience supporting non-profit organizations, associations, or membership-based organizations
Must provide three references for organizations of similar size and complexity
Must be able to provide proactive oversight and cybersecurity best practices
Must be able to provide 24/7 monitoring or clearly defined response timelines
Must have expertise in Microsoft 365 tenant administration, Entra ID, and security configuration
Must be able to provide third-party backup solutions for Microsoft 365 services

BUDGET

Estimate

$30,000 – $75,000

TIMELINE

Proposals must be submitted by May 17th, 2026.

Shortlisted or successful proponents will be contacted no later than May 30th, 2026.

Issuing Agency

The Royal Architectural Institute Of Canada

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization is seeking a vendor to provide comprehensive operational support and strategic advisory managed services, focusing on the administration and security of Microsoft 365 and related IT infrastructure. The selected provider will deliver proactive oversight, implement cybersecurity best practices, and deliver responsive support to maintain the reliability and security of the digital workplace.

Core service areas include Microsoft 365 tenant administration, identity and access management using Microsoft Entra ID, security monitoring and threat detection, as well as endpoint security and policy management. Additional responsibilities involve user lifecycle management, device provisioning and configuration, support and administration for Email, Teams, SharePoint, and OneDrive, as well as security configuration and end-user support and training.

Service outcomes are expected to include a secure Microsoft 365 environment, reliable identity and access management, efficient user lifecycle processes, proactive monitoring and issue resolution, and transparent communication and reporting. The provider will also collaborate closely with internal staff and vendors to drive continuous service improvement.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.