Online Citizen Engagement Platform
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
The City of New Brunswick, Canada is seeking a qualified vendor to supply, implement, and support an interactive and accessible online citizen engagement platform. The selected solution must facilitate transparent communication between municipal officials and residents by offering a variety of easy-to-use methods for community members to stay informed about city initiatives and submit feedback.
The platform must fully support bilingual access for both public-facing interfaces and administrative functions, ensuring all residents can participate in English and French. Key requirements include seamless migration of existing content, data, and historical project information from the current system, customizable templates for engagement projects, and robust tools for promoting and tracking public events—both in-person and virtual. The solution must deliver a mobile-responsive user interface, maintain full compliance with WCAG 2.1 AA accessibility standards, and work seamlessly across desktop, mobile, tablet, and accessibility devices. Comprehensive API coverage with documentation is also required to enable integration with other municipal systems.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.