Nurse Call System Support Service

Overview

IT Support, Hardware & Networking

Decatur, Georgia, United StatesPosted about 2 months agoDeadline: March 20th, 2026

Fit Score

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SUMMARY

Annual support, maintenance, and 24/7 remote diagnostics for the Jeron Provider Nurse Call System in Georgia.

KEY REQUIREMENTS

BUDGET

Estimate

$2,500,000 – $7,500,000

CONTRACT DURATION

60 months

TIMELINE

Published Date: March 12th, 2026

Question Deadline: March 16th, 2026 at 12:00 PM EST

Offer Due Date: March 20th, 2026 at 12:00 PM EDT

Base Period of Performance: April 1st, 2026 - March 31st, 2027

Option Year 1: April 1st, 2027 - March 31st, 2028

Option Year 2: April 1st, 2028 - March 31st, 2029

Option Year 3: April 1st, 2029 - March 31st, 2030

Option Year 4: April 1st, 2030 - March 31st, 2031

QUESTION DEADLINE

March 16th, 2026

Issuing Agency

Department of Veterans Affairs

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DESCRIPTION

This RFP seeks a qualified vendor to provide comprehensive support services for the Jeron Provider Nurse Call System. Services include the provision and installation of the latest compatible software updates to maintain and enhance system performance within the end-user environment.

The selected contractor will conduct an annual, in-depth review of the Jeron Provider 790 Nurse Call System to assess performance and identify opportunities for improvement. The contract includes one year of around-the-clock (24x7x365) remote service desk support, covering remote diagnostics and troubleshooting to proactively monitor system health and address potential or emerging issues before they impact patient care. The service provider is expected to implement corrective actions, respond promptly to system failures, and execute regular firmware upgrades, updates, and system checks.

Proactive maintenance—including software updates, diagnostics, quick fixes, and other remote system checks—is integral to ensuring optimal system functionality and reliability. Contractors should also be prepared for remote support and troubleshooting to address system software issues efficiently.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.