Nurse Call System Maintenance and Support Service

Overview

Construction, Facilities & Maintenance

Iowa, United StatesPosted 21 days agoDeadline: May 8th, 2026

Fit Score

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SUMMARY

This RFP seeks a vendor to provide comprehensive maintenance and support services for a nurse call system, including 24/7 remote and onsite technical support and regular software updates.

KEY REQUIREMENTS

Must provide 24/7/365 access for troubleshooting
Must provide live answer or call back within 30-60 minutes
Must provide remote technical diagnostics and software patches/fixes within 1-2 hours
Must provide unlimited access to software releases and security updates at least annually
Must provide Tier 1 critical support via remote access, phone, or onsite within 1 hour
Must provide emergency onsite response within 4-24 hours depending on priority
Must provide onsite arrival within 4 hours for critical failures 24/7/365
Must maintain an inventory of essential hardware for critical spares
Must use factory-trained, certified technicians for onsite support

BUDGET

Estimate

$25,000 – $75,000

CONTRACT DURATION

12 months

TIMELINE

Open Date: April 14th, 2026

Close Date: May 8th, 2026

Contract Start Date: July 31st, 2026

Contract End Date: July 30th, 2027

Issuing Agency

Iowa Veterans Home

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DESCRIPTION

The vendor will be responsible for providing maintenance and support services for a nurse call system, focused on ensuring continuous and reliable operation in a healthcare environment. Support requirements include 24/7/365 phone assistance with live answering or callback within 30–60 minutes, as well as standard weekday support for non-urgent configuration changes and inquiries. Remote technical diagnostics and software patching/fixes must be delivered securely, with unlimited access to all software releases and annual software updates addressing both functional and security improvements.

For tier 1 critical incidents, technical diagnostics must be available through secure remote access, phone support, or onsite visit within one hour. Emergency onsite support should be provided promptly, with technician arrival within four hours for critical failures at any time, including holidays and weekends. The vendor must maintain an inventory of critical spare hardware ready for immediate installation to expedite tier 1 onsite repairs.

The contract period is set for one year.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.