NG911 Call Handling System

Overview

Public Safety, Security & Fire

Texas, United StatesPosted about 2 months agoDeadline: April 17th, 2026

Fit Score

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SUMMARY

Texas seeks a vendor to provide a comprehensive NG911 call handling system including implementation, integration, mapping, analytics, and ongoing support for public safety communications.

KEY REQUIREMENTS

BUDGET

Estimate

$500,000 – $5,000,000

CONTRACT DURATION

24 months

TIMELINE

RFP Issued: March 9th, 2026

Pre-Proposal Conference: March 16th, 2026

Inquiry Period Ends: March 31st, 2026

Proposal Due Date: April 17th, 2026

Planned Contract Award: May 2026

QUESTION DEADLINE

March 31st, 2026

Issuing Agency

North Central Texas Council Of Governments

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

This RFP seeks a vendor to provide a standards-based Next Generation 911 (NG911) call handling system, including the provision, implementation, configuration, integration, testing, training, maintenance, and ongoing support for NG911 systems and their components. The NG911 system must include core call processing, Next Generation Core Services (NGCS) interfaces, multimedia handling, system provisioning, resiliency, redundancy, cybersecurity controls, and full compliance with National Emergency Number Association (NENA) i3 functional and interface standards.

The solution calls for integrated dispatch mapping with real-time geospatial capabilities, GIS-based visualization, location validation, and compatibility with regional and member-provided GIS datasets. The selected vendor must provide data analytics for system performance, operational metrics, call quality, trend reporting, real-time dashboards, and standardized reporting in accordance with state and national requirements.

Ancillary services should support a range of public safety environments, from small rural PSAPs to large metropolitan 911 centers, with ongoing support and reliability consistent with the critical demands of public safety communications. The contract period is five years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.