Mystery Rider Program Services

Overview

Transportation, Fleet & Logistics

Austin, Texas, United States; Leander, Texas, United States; Lago Vista, Texas, United States; Jonestown, Texas, United States; Manor, Texas, United States; San Leanna, Texas, United States; Point Venture, Texas, United States; Texas, United StatesPosted about 2 months agoDeadline: April 20th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

The authority seeks a company to deliver mystery rider program services for assessing and enhancing front-line operations in Austin, Texas.

KEY REQUIREMENTS

BUDGET

Estimate

$1,000,000 – $2,000,000

CONTRACT DURATION

42 months

TIMELINE

RFP Issued: March 20th, 2026

Pre-proposal Conference: March 30th, 2026, at 10:00 a.m.

Written Questions/Clarifications Due: April 6th, 2026, by 3:00 p.m.

Response to Questions/Clarifications: April 13th, 2026

Proposals Due: April 20th, 2026, prior to 3:00:00 p.m.

Oral Discussions (if requested): May 19th, 2026 and May 20th, 2026

Final Proposal Revision Due (if requested): June 3rd, 2026, by 3:00 p.m.

Anticipated Award of Contract: July 2026

QUESTION DEADLINE

April 6th, 2026

Issuing Agency

Capital Metropolitan Transportation Authority

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The selected vendor will provide mystery rider program services to a government authority in Austin, Texas. This program aims to assist management in identifying operational issues and opportunities, delivering insights on areas in need of employee coaching and training, and gathering information to improve and streamline front-line services.

A pre-proposal conference will be held on March 30, 2026. All questions regarding this RFP must be submitted by April 6, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.