Microsoft Unified Support System
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
A governmental entity in South Carolina is seeking a qualified vendor to provide a Microsoft Unified Support System. The selected vendor will deliver user accounts with remote access, maintain documentation on system architecture, and manage licensing inventory, current configurations, as well as key points of contact for issue escalation and validation.
The solution must include a web-based portal for submitting and tracking support tickets, offering real-time updates on ticket status, hours used, and ticket history. Annual customer satisfaction summaries will be required, based on feedback from end-users. Additionally, the vendor will provide annual briefings on the Microsoft technology roadmap as it pertains to the organization's needs.
The scope of work encompasses unified enterprise base support, unified support add-on services, and enhanced solutions. The contract term is for one year, with an anticipated pre-proposal conference scheduled.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.