Microsoft Stack Unified Support Services

Overview

IT Support, Hardware & Networking

Richmond, British Columbia, CanadaPosted 29 days agoDeadline: May 1st, 2026

Fit Score

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SUMMARY

Seeking a vendor for unified Microsoft stack support, including technical assistance, escalation management, and advisory services in British Columbia.

KEY REQUIREMENTS

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

36 months

TIMELINE

Issue Date: April 8th, 2026

Questions Deadline: April 23rd, 2026

Submission Closing Time: April 30th, 2026 at 2:00 PM Pacific Time

QUESTION DEADLINE

April 23rd, 2026

Issuing Agency

Workers' Compensation Board

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking a vendor to provide comprehensive Microsoft stack unified support services. This includes reactive technical support, clear escalation management, and direct access to Microsoft product teams when required. The selected vendor should also deliver advisory services, technical guidance, on-demand assessments, and workshops to support the agency’s IT environment.

Additional requirements include access to a designated customer success manager or equivalent role, monthly dashboard reporting, and quarterly service reviews to ensure service quality and alignment with the agency’s objectives. An online support portal and case management system must also be provided to streamline all support interactions.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.