Microsoft M365, Power Platform, and SharePoint Operational Support Services

Overview

IT Support, Hardware & Networking

Jacksonville, Florida, United StatesPosted about 1 month agoDeadline: April 10th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Seeking comprehensive operational support for Microsoft M365, Power Platform, and SharePoint services, including platform administration, troubleshooting, incident response, and bill rates for specialized roles.

KEY REQUIREMENTS

Must provide a point-by-point response to each question in every section
Must submit an electronic copy via the Zycus e-Sourcing system
Must support an on-premise support model
Must ensure all system components, data processing, and data storage remain within Jea's on-premise or M365 environment
Must provide two client references including name, contact information, and government contract number if applicable

BUDGET

Estimate

$150,000 – $500,000

TIMELINE

Questions are due by April 8th, 2026, at 2:00 PM EST.

Responses are due by April 10th, 2026, at 12:00 PM EST.

QUESTION DEADLINE

April 8th, 2026

Issuing Agency

Jea

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

This RFI seeks vendors to provide operational support services for Microsoft M365, Power Platform, and SharePoint environments. Responsibilities include vulnerability remediation and platform configuration updates across Microsoft Power Platform components. Vendors will deliver break–fix support for Power Apps applications, Power Automate workflows, and Power Pages solutions, in addition to troubleshooting workflow automation, data integrations, connectors, and API integrations.

The selected provider will also furnish operational support for Dataverse environments and SharePoint integrations, resolve issues related to Microsoft Copilot integrations, and manage platform administration including environment management, solution deployment, and configuration management. On-call engineering support for operational incidents involving critical Power Platform applications is required, along with services related to incident escalation and vendor case management within Microsoft 365 GCC.

Vendors must be able to supply bill rates for various specialized roles, including Power Platform Architect, Power Apps Developer, Power Automate Developer/Workflow Engineer, Power Platform Administrator/Governance Specialist, SharePoint Administrator, and Integration Engineer supporting Dataverse, Copilot, APIs, and enterprise integrations.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.