Microsoft D365 CRM Support Services

Overview

Business Systems (ERP, CRM & POS)

Regina, Saskatchewan, CanadaPosted about 2 months agoDeadline: April 7th, 2026

Fit Score

Settle Intelligence

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SUMMARY

The Government of Saskatchewan is seeking a vendor to provide support, implementation, and ongoing maintenance for Microsoft D365 CRM-based solutions across its ministries.

KEY REQUIREMENTS

Deliver at least three of the five specified services: Initiative Leadership, Business Process Analysis, Requirements Gathering and Service Design, D365 Solution Engineering and Implementation Services, Solution Sustainment, Support and Product Evolution.
Review and agree to the Master Terms and Conditions Agreement or provide a markup with requested changes, or confirm an existing SaskBuilds and Procurement Master Terms and Conditions agreement will be used.
Establish Information Security Policies, Standards, and Specifications aligned with ISO 27002:2022 or similar/equivalent industry-recognized code of practice for information security controls.
Ensure D365 solutions comply with relevant Government of Saskatchewan policies and standards, including Information Security, Privacy, and Records Retention legislation (The Freedom of Information and Protection of Privacy Act, The Health Information Protection Act, and The Archives and Public Records Management Act).
Comply with technical and contractual requirements for offshore resources, ensuring sensitive data is stored and remains in Canada.
Utilize a shared inbox for all second-stage processes.

BUDGET

Estimate

$1,000,000 – $5,000,000

CONTRACT DURATION

36 months

TIMELINE

Issue Date of RFSQ: March 11th, 2026

Deadline for Questions: March 18th, 2026

Response Deadline: April 7th, 2026, 20:00 UTC

QUESTION DEADLINE

March 18th, 2026

Issuing Agency

Government of Saskatchewan

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The scope of this RFP is to provide comprehensive Microsoft D365 CRM support services to government ministries in Saskatchewan. The selected vendor will support the design and delivery of Microsoft D365-based solutions that are aligned with each ministry's business needs, delivering services on an as-required basis across a spectrum of initiative types.

Key responsibilities include program and project management coordination using standards and tools for end-to-end implementation of Microsoft D365 solutions. Vendors will conduct business process analysis leveraging D365 capabilities to identify and recommend process improvements, along with facilitating workshops, gathering requirements, and designing services with a focus on a user-friendly and efficient digital service experience. Solution engineering and implementation will involve collaboration with cross-functional teams to deliver innovative solutions using D365 modules, SharePoint Online, Power Platform, and other relevant technologies. Integration expertise with external systems using Azure Integration Services and up-to-date UI/UX approaches is required, alongside implementing AI features as appropriate.

The vendor is also expected to provide post-implementation warranty, long-term support, routine maintenance, updates, and troubleshooting to ensure optimal platform performance and evolution over time.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.