Media Asset Management System Maintenance and Technical Support Service

Overview

IT Support, Hardware & Networking

Washington, District Of Columbia, United StatesPosted 7 days agoDeadline: May 21st, 2026

Fit Score

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SUMMARY

Request for one-year maintenance and technical support services for a media asset management system, including multi-channel support and software updates.

KEY REQUIREMENTS

Must be an authorized re-seller of the items proposed or the original equipment manufacturer
Must provide maintenance and technical support for the eMAM system
Must provide two additional business unit licenses
Must be able to provide software batch updates
Must provide phone, email, and web chat support
Must meet a maximum response time of 12 hours per incident
Must provide access to an online support web portal
Must comply with Library of Congress information systems security training requirements
Must be able to undergo background investigations for personnel with access to Library facilities or systems

BUDGET

Estimate

$50,000 – $150,000

CONTRACT DURATION

12 months

TIMELINE

Questions regarding the solicitation are due by May 11th, 2026.

Offers are due by May 21st, 2026.

Period of performance for maintenance support is August 1st, 2026 to July 31st, 2027.

Business unit licenses are due within 5 days after the start of the period of performance.

QUESTION DEADLINE

May 11th, 2026

Issuing Agency

Library Of Congress

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DESCRIPTION

This RFP seeks a qualified vendor to provide maintenance and technical support services for a media asset management system. Required maintenance support includes all software batch updates and ensures access to multiple support channels—including phone, email, and web chat support—available Monday through Friday, 24 hours a day.

Additionally, vendors must guarantee a maximum response time of 12 hours per incident (excluding weekends) and provide access to an online support web portal during stated hours. The maintenance support contract will be in effect for one calendar year, beginning from the start date of the period of performance.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.