Managed IT Support and Security Services

Overview

IT Support, Hardware & Networking

South Carolina, United StatesPosted 10 days agoDeadline: May 15th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

Seeking a vendor to provide comprehensive managed IT support, device management, security, and strategic IT guidance for a government authority in South Carolina.

KEY REQUIREMENTS

Must be able to communicate clearly with non-technical staff
Must take a proactive approach to IT support
Must have experience with small to mid-sized organizations
Must prioritize security and data protection
Must offer scalable services
Must be based in or have a significant presence in South Carolina
Must be able to provide support during Eastern Time business hours
Must be available for occasional onsite support in South Carolina
Must provide 2-3 client references

BUDGET

Estimate

$25,000 – $75,000

TIMELINE

RFP Issued: April 28th, 2026

Questions Due: May 11th, 2026

Proposal Deadline: May 15th, 2026

Selection Notification: May 29th, 2026

Anticipated Start Date: July 1st, 2026

QUESTION DEADLINE

May 11th, 2026

Issuing Agency

Carter Hears!

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A government authority in South Carolina is seeking a vendor to provide comprehensive managed IT support and security services. The selected provider will deliver ongoing technology support, including help desk and end-user support through remote channels and, if applicable, onsite assistance. Responsibilities cover troubleshooting hardware, software, and connectivity issues, as well as providing support via email, ticketing systems, and phone.

The vendor will manage device and system needs, overseeing the setup and onboarding of new devices and users, maintenance of laptops, desktops, and mobile devices, software installation and updates, and management of cloud-based tools such as Google Workspace and Microsoft 365. Security services will include conducting security audits and risk assessments, implementing best practices like multi-factor authentication and endpoint protection, and monitoring for threats and vulnerabilities. Additionally, the vendor will be tasked with managing network infrastructure—covering Wi-Fi, VPN, and general network performance—and providing solutions to connectivity issues.

Strategic IT guidance is also required, including ongoing consultation on technology stack and tools, IT budgeting, and planning for future needs. Recommendations for improving efficiency, security, and scalability of IT operations form an integral part of this contract.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.