Managed IT Services for Government Authority

Overview

IT Support, Hardware & Networking

Rolla, Missouri, United StatesPosted 20 days agoDeadline: May 15th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

The government authority in Rolla, Missouri requests proposals for managed IT services including end user support, network and cloud operations, cybersecurity, and optional strategic IT guidance.

KEY REQUIREMENTS

Must specialize in Microsoft cloud technologies
Must have demonstrated experience supporting organizations in Microsoft GCC and/or GCC High environments
Must provide at least three references, with at least two being GCC or GCC High customers
Must provide evidence of Microsoft cloud specialization including certifications and partner status
Must provide evidence of security and background screening procedures for staff
Must provide evidence of service delivery and reporting capabilities including SLAs and ticketing models

BUDGET

Estimate

$50,000 – $150,000

TIMELINE

Questions Due: May 12th, 2026

Proposals Due: May 15th, 2026

Bid Opening: May 19th, 2026

Anticipated Award Date: June 1st-5th, 2026

Anticipated Start Date: September 1st, 2026

QUESTION DEADLINE

May 12th, 2026

Issuing Agency

Phelps County Sheriff’s Department

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority located in Rolla, Missouri is seeking a vendor to provide comprehensive managed IT services. The selected provider will support service desk and end user operations, including remote help desk assistance during set business hours, on-site support as needed, a ticketing and reporting system, processes for new user onboarding/offboarding, and endpoint troubleshooting for PCs, laptops, printers, and peripherals.

Infrastructure and network support will encompass network monitoring and incident response, switch, firewall, VPN, and wireless systems assistance, coordination with ISPs and third parties, configuration management, documentation, and lifecycle planning for patches and firmware. Microsoft cloud operations are a primary focus, specifically administration of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), Entra ID identity management, endpoint management with Microsoft Intune or MEM, Microsoft Defender administration, and the development and enforcement of secure configuration baselines, ensuring strong tenant governance and auditing.

The engagement will also include cybersecurity and compliance support encompassing security monitoring (MSP-provided, partner-provided, or hybrid), defined incident response processes, vulnerability remediation, security hardening, backup validation, and support consistent with law enforcement-aligned practices (such as CJIS controls where applicable). Optional vCIO services are requested, including quarterly business reviews, IT roadmap and budgeting guidance, and lifecycle and replacement planning.

All questions regarding this solicitation must be submitted by May 12, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.