Managed IT and Infrastructure Administration Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
TIMELINE
RFP Release Date: June 16th, 2026
Proposal Submission Deadline: July 1st, 2026, at 4:00 PM EST
Anticipated Contract Start Date: July 15th, 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Sussex Academy
DESCRIPTION
The government authority located in Georgetown, Delaware is seeking a vendor to provide comprehensive, turn-key managed IT and infrastructure administration services. The selected provider will be responsible for all aspects of managed IT, including help desk support, network and infrastructure administration, and cybersecurity management. Services must support the agency's digital learning and administrative ecosystem.
Key responsibilities include provisioning a dedicated, on-site School Technology Specialist (STS) available five days a week, maintaining round-the-clock (24/7/365) remote help desk, Network Operations Center (NOC), and Security Operations Center (SOC) monitoring. The provider will implement an industry-standard ticketing system with real-time administration dashboards, manage Google Workspace for Education, oversee identity and access management, and handle role-based device management.
Additionally, the vendor is expected to deploy and manage advanced endpoint protection and email filtering systems to protect the agency’s data, and ensure integration and compatibility with existing digital platforms. Effective coordination for data reporting and technical compatibility is also required to support ongoing operational needs.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 1, 2026.
- Who issued this RFP?
- It was issued by Sussex Academy. The work is located in Georgetown, Delaware, United States.
- Who is a good fit for this opportunity?
- Experience providing managed IT services for educational or government institutions
- Capability to deploy full-time on-site technical specialists
- Robust help desk, NOC, and SOC operations with 24/7 coverage
- Expertise in Google Workspace for Education and secure device management
- Proven track record in cybersecurity solutions for large organizations
- Operational presence or partner network in Delaware
Analysis generated by Settle AI from the source RFP.
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