When is the submission deadline?

Submissions are due June 30, 2026. Questions must be submitted by June 29, 2026.

It was issued by City Of Fort Mitchell. The work is located in Fort Mitchell, Kentucky, United States.

Who is a good fit for this opportunity?

Proven experience delivering managed IT services for government or public sector clients. Ability to provide 24/7/365 help desk and rapid response on-site support. Expertise in server and desktop management, network administration, cybersecurity, and disaster recovery. Strong regional presence or capacity for on-site support in Fort Mitchell, Kentucky. Experience in long-term IT planning and collaboration with municipal departments.

Managed Information Technology Services (Due June 30, 2026)

Overview

IT Support, Hardware & Networking

Fort Mitchell, Kentucky, United StatesPosted: June 13th, 2026Deadline: June 30th, 2026

Fit Score

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SUMMARY

Fort Mitchell, Kentucky seeks a provider for comprehensive managed IT services, including 24/7 support, cybersecurity, email hosting, and disaster recovery, under a four-year contract.

KEY REQUIREMENTS

Must attend a mandatory site visit to be eligible for proposal submission
Must demonstrate significant expertise in Microsoft 365 administration
Must provide 24/7/365 hardware, network, and software support
Must be HIPAA and CJIS compliant for data hosting and storage
Must have a primary engineer or account manager assigned to the account
Personnel with access to public safety systems must pass Department of Justice criminal background checks
Must provide a certificate of insurance with specified coverage limits
Must provide references from three comparable clients
Must provide on-call on-site support with a maximum 4-hour response time for critical issues

CONTRACT DURATION

48 months

TIMELINE

RFP Distribution: June 11th, 2026

Site Visit Option 1: June 17th, 2026

Site Visit Option 2: June 18th, 2026

Deadline for Questions: June 29th, 2026

Proposal Due Date: June 30th, 2026

Proposal Opening: June 30th, 2026

QUESTION DEADLINE

June 29th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

City Of Fort Mitchell

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Fort Mitchell, Kentucky is seeking a vendor to provide comprehensive managed information technology services. This includes data and server hosting, 24/7 hardware support for servers and desktops/laptops, as well as network and software support and monitoring. Services also encompass help desk support available 24/7/365 through multiple contact methods (phone, email, portal), routine and emergency backups, remote access solutions, on-site support (with a maximum four-hour response time for critical issues and twenty-four hour for non-critical), and disaster recovery planning.

The selected provider will also deliver email hosting, ongoing maintenance, cybersecurity services, and end-user support and training. Additional responsibilities include department-level systems and capital planning, input into major system enhancements, and collaboration with city departments to address diverse service needs. The contract is planned for a four-year term. A pre-bid site visit is available on June 17 and 18, 2026, and questions regarding the RFP must be submitted by June 29, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 30, 2026. Questions must be submitted by June 29, 2026.
Who issued this RFP?: It was issued by City Of Fort Mitchell. The work is located in Fort Mitchell, Kentucky, United States.
Who is a good fit for this opportunity?: Proven experience delivering managed IT services for government or public sector clients
Ability to provide 24/7/365 help desk and rapid response on-site support
Expertise in server and desktop management, network administration, cybersecurity, and disaster recovery
Strong regional presence or capacity for on-site support in Fort Mitchell, Kentucky
Experience in long-term IT planning and collaboration with municipal departments

Analysis generated by Settle AI from the source RFP.

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