Live Personnel Navigation Call System

Overview

Management Consulting & Admin Support

Montgomery, Alabama, United StatesPosted 16 days agoDeadline: May 13th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

Alabama is seeking a provider to implement a statewide live-response navigation call system for veterans and caregivers, offering intelligent routing and integration with multiple service agencies.

KEY REQUIREMENTS

Must provide live call answering services
Must implement intelligent routing and warm handoff capabilities
Must provide case tracking and follow-up functionality
Must support data collection, reporting, and analytics
Must integrate with state, federal, and community-based services
Must ensure HIPAA compliance and data security standards
Must demonstrate experience with statewide systems
Must demonstrate experience with veterans or healthcare populations
Must be compatible with the Microsoft ecosystem

BUDGET

Estimate

$250,000 – $750,000

Issuing Agency

Alabama Department Of Veterans Affairs

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The State of Alabama seeks vendors to design, implement, and operate a live personnel navigation call system dedicated to veterans, their families, and caregivers. The system will serve as a single statewide access point ('no wrong door'), providing prompt live call answering and minimal delay. It must support intelligent routing and warm handoffs to efficiently connect callers with relevant state, federal, and community-based services.

The solution should feature capabilities such as intake, triage, and routing of calls, live call answering (as opposed to IVR-only solutions), case tracking and follow-up, and seamless integration with partner agencies. In addition, robust reporting, data collection, and analytics functions are required to inform policy and operational improvements. The platform must support operational data needs and enable collaboration with community partners.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.