Language Proficiency Assessment Service

The government authority in North Carolina seeks a vendor to provide comprehensive language proficiency assessment services to support its Bilingual Pay Incentive Program. The selected agency will develop and implement written and oral assessments, in collaboration with the agency's Language Access Coordinator, covering Spanish and additional languages as needed. These assessments are designed to evaluate employees who utilize a second language to serve the public, thereby ensuring consistent and high-quality language assistance services for Limited English Proficient (LEP) residents.

The scope includes testing employees, delivering assessment results, and conducting annual interpreter training for certified bilingual staff. The service provider must develop standardized written and oral assessments and furnish, upon request, qualifying certifications for staff and subcontractors involved in conducting assessments. The initiative aims to strengthen communication with diverse communities and contribute to the recruitment and retention of multilingual personnel.